Accepted Methods of Payment - we accept PayPal, Visa, Mastercard, American Express and Discover.
Shipping Time - The time required to ship merchandise will vary due to the location where it is to be shipped, the size/weight of the item, and the time of the year. Customers should expect approximately 7 -10 days for delivery.
Shipping Methods - Merchandise will be shipped via Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to our customer.
Damaged Shipments - Damaged shipments from handling must be claimed with the freight carrier. If any cartons or packages are missing or damaged, upon receipt, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packaging and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage that has be caused by the freight carrier.
Manufacturer Defects - If a product appears to have a manufacturer defect, email our Customer Service Department for instructions. Do not retrun products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer defect, you must receive a Return Authorization Number (RA#). Any packages that arrive without a Return Authorization Number (RA#) will not be accepted.
Retrun Merchandise Policy - Befrore any merchandise can be returned, you must contact our Customer Service Department for instructions. Do not return any products to us without first receiving instructions from our Customer Service Department. You have up to 30 days from the date of shipping to receive a refund. You must email your refund request to email@example.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. Packages will not be accepted without having a Return Authorization Number (RA#) clearly written on the package. All products being returned must have a RA# issued by our Customer Service Department before being returned.
If you received a different product than ordered at the time of purchase, the item must be returned with the following:
- All original contents (product, manuals, instrustions, etc.)
- Original packaging.
- Original invoice and receipt.
Once a return is authorized by our Customer Service Department you should:
- Return the item to the address given to you by our Customer Service Department.
- Write the Return Authoization Number clearly on the outside of the package.
- Keep you shipping reeipts for proof of shipment in the event the returned merchandise is lost during its return. Returnds shipped via U.S. Postal Service (U.S.P.S.) or with a value greater than $100.00 should be insured. We are not responsible for merchandise that is lost during the return shipping process.
The refund of shipping costs will be returned, only as a result of an error on our part. You are responsible for all shipping charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.